Frequently Asked Questions
General Information
What types of jewellery do you offer?
We offer a wide range of jewelry including rings, necklaces, earrings, bracelets, and custom-designed pieces. Our collection features both classic and contemporary designs to suit every style
What materials are used in your jewellery?
Our jewelry is crafted from high-quality materials, including 18k and 14k gold, sterling silver, and lab-grown diamonds. We also offer pieces with precious and semi-precious gemstones
Are your diamonds ethically sourced?
Yes, we are committed to ethical sourcing. Our diamonds are either mined from conflict-free regions or lab-grown, ensuring they are both beautiful and responsibly sourced
Lab-Grown Diamonds
What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in a lab using advanced technology. They have the same physical, chemical, and optical properties as natural diamonds but are more eco-friendly and sustainable
How do lab-grown diamonds compare to natural diamonds?
Lab-grown diamonds are virtually identical to natural diamonds. They have the same hardness, brilliance, and sparkle but are often more affordable and environmentally friendly
Do lab-grown diamonds come with certification?
Yes, all our lab-grown diamonds come with certification from reputable gemological institutes, such as GIA, IGI, or AGS, verifying their quality and authenticity
Custom Jewelry
Can I customize a piece of jewelry?
Absolutely! We offer custom jewelry services where you can design your own piece or personalize an existing design with your choice of materials, gemstones, and engraving
How long does it take to create a custom piece?
The timeline for custom jewelry varies depending on the complexity of the design. Typically, it takes between 4 to 6 weeks from consultation to delivery
What is the process for designing custom jewellery?
The process begins with a consultation where we discuss your ideas and preferences. Our designers then create a 3D rendering for your approval before the piece is crafted by our skilled artisans
Orders and Shipping
How can I place an order?
Orders can be placed directly through our website or by visiting our store. If you need assistance, our customer service team is here to help
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. In-store, we also accept cash payments
Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and delivery times vary depending on your location, which will be calculated at checkout
How long does it take to receive my order?
For in-stock items, orders typically ship within 3-5 business days. Custom orders and special requests may take longer, depending on the design and production time
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email so you can follow its journey to you.
Returns and Exchanges
What is your return policy?
We offer a 7-day return policy for most items, provided they are in their original condition and not unpacked. Custom orders and engraved items are non-returnable unless defective
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team with your order number and reason for the return. They will guide you through the process
Are there any restocking fees?
We do not charge restocking fees for returns or exchanges. However, shipping fees are non-refundable unless the return is due to a defect or error on our part
Jewellery Care and Maintenance
How should I care for my jewelry?
To keep your jewelry looking its best, clean it regularly with mild soap and water, and store it in a soft pouch or jewelry box. Avoid exposing your jewelry to harsh chemicals, extreme temperatures, and abrasive surfaces
Do you offer jewellery cleaning and repair services?
Yes, we offer professional cleaning and repair services to help you maintain the beauty and integrity of your jewellery. Contact us to schedule a service
How often should I have my jewellery inspected?
We recommend having your jewellery inspected by a professional at least once a year to ensure the settings are secure and the piece is in good condition
Sizing and Adjustments
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How do I determine my ring size?
You can determine your ring size using our online ring size guide, or visit our store for a professional sizing. If you’re unsure, our customer service team is here to assist you
Can you resize my ring?
Yes, we offer resizing services for most rings. Contact us with your resizing request, and we’ll provide you with details on the process and any associated fee
Do you offer bracelet and necklace length adjustments?
Yes, we can adjust the length of most bracelets and necklaces. Contact us to discuss your preferences, and we’ll be happy to assist
Warranty and Insurance
Do you offer a warranty on your jewellery?
Yes, we offer a limited warranty on all our jewellery, covering manufacturing defects. Please refer to our warranty page for full details
Should I insure my jewellery?
We recommend insuring your valuable jewellery pieces. While our warranty covers manufacturing defects, insurance provides additional protection against loss, theft, and damage
How do I make a warranty claim?
If you believe your jewellery is defective, please contact our customer service team with your purchase details. We will assess the issue and guide you through the warranty claim process
Contact and Support
How can I contact customer service?
You can reach our customer service team via email, phone, or live chat on our website. We’re available Monday through Friday from 9 AM to 6 PM (IST)
Do you offer virtual consultations?
Yes, we offer virtual consultations to help you with any questions or custom design requests. Schedule a session through our website, and our experts will assist you via call
Where is your store located?
Our flagship store is located at
📌 301, Diamond House Kesarba Market Gotalawadi Katargram, Surat - 395004 India
Visit our store page for detailed directions and store hours